Shipping

• In-store pick up
• Free standard shipping within Canada, excluding large items (dog beds) & frozen items, for orders over $150
• For orders under $150, shipping fees apply. Please email us, and we will calculate the shipping cost and send you an invoice for payment

Returns and Exchanges

• We offer a full refund or exchange within 12 days of purchase or within 12 days of package being delivered, with a show of proof of purchase. Items must be unused, in the same condition that you received, in the original unopened packaging or with original tags attached.Refunds must go onto the same card with which they were purchased.
• Items that are purchased on sale, including the use of discount codes are final sale. No return on food, beds, pet carriers, mats, brushes, shampoos, perfumes, food supplements or sale items. 
• Clients are responsible for the cost of mailing the return. Refunds will be issued once the item's arrival has been quality checked and approved. If you have any questions, please do not hesitate to email us at info@lemonstre.ca and we will be happy to help you.